Terms of Service

DataCooker is a SaaS platform that enables authorized social-media reporting. The system provides solutions to extract, normalize, and transform advertising and marketing metrics securely and visually into Google Sheets.

Connecting TikTok accounts and exporting public video reports is conducted via TikTok Login Kit and TikTok Display API, subject to TikTok approval and compliance with applicable developer policies.

Data access authorization from supported advertising platforms and Google Sheets is governed exclusively via industry-standard OAuth 2.0 authentication protocols. DataCooker never accesses or stores your personal account passwords.

Access permissions are strictly limited to read-only advertising and media metrics (Read-only Ad Insights) and writing reporting tables into spreadsheets designated specifically by you via the DataCooker configuration console.

Customers maintain sole responsibility for safeguarding their Google Workspace administrative credentials and managing internal sharing permissions on destination spreadsheets.

DataCooker utilizes best commercial efforts to maintain robust, uninterrupted infrastructure availability and promptly informs customers regarding scheduled maintenance intervals.

DataCooker Proprietary Rights: All proprietary source code, ETL pipeline architectures, algorithms, API specifications, user interface designs, and the "DataCooker" trademark remain the exclusive intellectual property of DataCooker. Customers may not reverse-engineer, decompile, copy, or redistribute any aspect of the service without explicit written consent.

• 14-Day Free Trial: New accounts receive full access to core features and unlimited pipeline sync runs for 14 days without requiring credit card or payment details upfront.
• Paid Subscriptions: Available through flexible monthly or discounted annual subscription billing cycles. Subscriptions renew automatically at the start of each billing period unless cancelled at least 24 hours prior.
• 7-Day Refund Policy: Within 7 days of subscribing to or renewing a paid tier, if the service fails to perform according to SLA commitments or experiences sustained synchronization downtime caused by DataCooker's infrastructure, customers are entitled to request a 100% refund.

DataCooker applies rigorous standards to keep pipelines operating smoothly. However, DataCooker is not liable for service interruptions, errors, or delays caused by third-party platforms outside of our direct control:

These Terms of Service and any non-contractual obligations arising out of or in connection with them shall be governed by and construed in accordance with the laws of the Socialist Republic of Vietnam.

Any disputes, controversies, or claims arising from or relating to this agreement shall first be addressed through good-faith amicable negotiation between the parties. If an agreement cannot be reached within thirty (30) days, the dispute shall be submitted to the competent courts of Vietnam for binding resolution.